Privacy policy

Last updated: 3 October 2026

Charmify respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you visit our website, place an order or contact us, how we use that information, and who we may share it with.

Our online store is powered by Shopify, which provides the platform we use to sell our products and process orders.

Personal Information We Collect

Depending on how you use our website, we may collect:

  • Contact information, such as your name, email address, phone number, billing address and delivery address.
  • Order information, including products you purchase, returns or other order details.
  • Payment information, which is processed securely through Shopify and our payment providers.
  • Account information, if you create a customer account with us.
  • Communications, such as information you provide when you contact us with a question or request.
  • Website and device information, such as your IP address, browser, device information and how you use our website.

We only collect information that is reasonably needed to operate our store, process orders and provide our services.

How We Collect Personal Information

We may collect personal information:

  • directly from you, when you place an order, create an account or contact us;
  • automatically when you use our website, including through cookies and similar technologies;
  • from Shopify and other service providers that help us operate our store, process payments, deliver orders and provide website services.

How We Use Your Personal Information

We may use your personal information to:

  • process payments and fulfil your orders;
  • arrange shipping and manage returns or refunds;
  • respond to questions and provide customer support;
  • operate, maintain and improve our website and services;
  • protect our store and customers from fraud or misuse;
  • send marketing emails or promotions where you have chosen to receive them; and
  • meet our legal and regulatory obligations.

How We Share Personal Information

We may share your personal information with trusted service providers where needed to operate our business, including:

  • Shopify, which hosts our online store;
  • payment providers that process your payment;
  • delivery providers that deliver your order;
  • services we use to operate and improve our website or send communications; and
  • government or regulatory authorities where required by law.

We do not sell your personal information.

We only share personal information where it is reasonably necessary to operate our store, provide our services or meet our legal obligations.

Shopify

Our online store is powered by Shopify.

Shopify processes some personal information when you visit or purchase from our store so it can provide services such as hosting, checkout, payments, security and other store functions.

Shopify may process this information in countries outside Australia.

You can read more about how Shopify handles personal information in the Shopify Consumer Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites or services.

If you follow these links, their own privacy policies and terms will apply. Charmify is not responsible for how third-party websites collect, use or protect your information.

Children’s Privacy

Charmify does not knowingly collect personal information from children where consent from a parent or guardian is required by law.

If you are a parent or guardian and believe a child has provided us with personal information inappropriately, please contact us so we can review and, where appropriate, delete it.

Security and Retention

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access.

No online system is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as reasonably necessary to fulfil orders, provide customer support, meet legal obligations and operate our business.

Your Rights and Choices

You may contact us to:

  • ask what personal information we hold about you;
  • request that incorrect or out-of-date information be corrected;
  • ask questions about how we handle your personal information; or
  • make a privacy complaint.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

We may still send you important service messages, such as order confirmations, shipping updates or information about your account.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us at chelp@charmify-shop.com.

We will review your concern and respond as soon as reasonably possible.

If your concern is not resolved, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

Overseas Processing

Some of our service providers, including Shopify, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to work with reputable service providers that handle personal information securely and in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

When we make changes, we will update the Last updated date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy request or complaint, please contact us at:

Email: chelp@charmify-shop.com