Refund policy
Last updated: 3 October 2026
We want you to be happy with your Charmify order. This policy explains when returns, refunds or replacements are available.
Change of Mind
We do not offer returns, refunds or exchanges for change of mind.
This includes if you:
- change your mind after ordering;
- choose the wrong colour, design or product; or
- decide the item is no longer suitable for you.
Please check your order carefully before completing your purchase.
This does not affect your rights under the Australian Consumer Law if there is a problem with your item.
Faulty or Incorrect Items
If your item arrives faulty, damaged, defective, significantly different from its description, or you receive the wrong item, please contact us at chelp@charmify-shop.com.
Please include:
- your order number;
- a brief description of the problem; and
- photos or videos where helpful.
We will work with you to resolve the issue an you may be entitled to a repair, replacement or refund.
Your rights under the Australian Consumer Law cannot be excluded by this policy.
Returning an Item
Please contact us before returning an item so we can provide return instructions.
If we ask you to return an item and it is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs.
Refunds
Where you are entitled to a refund, we will refund the amount to your original payment method where possible.
Once we have processed your refund, the time it takes to appear in your account will depend on your bank or payment provider.
Contact Us
If you have a problem with your order or have a question about this policy, please contact us at:
Email: chelp@charmify-shop.com