Shipping policy

Last updated: 3 October 2026

We want your Charmify order to reach you safely and as quickly as possible.

Shipping Costs

Available shipping options and costs will be shown at checkout before you complete your purchase.

We ship to the locations available through our checkout.

Processing and Delivery

We aim to prepare and dispatch orders promptly.

Estimated delivery times may be shown at checkout or provided with your order. Delivery times are estimates and may be affected by weekends, public holidays, busy periods or carrier delays.

If we become aware of a significant delay affecting your order, we will let you know where reasonably possible.

Tracking

Where tracking is included with your shipping method, you will receive tracking information once your order has been dispatched.

Delayed or Lost Orders

If your order is significantly delayed or appears to be lost, please contact us at chelp@charmify-shop.com.

We will work with the delivery provider to investigate and, where appropriate, arrange a replacement, refund or other solution.

Delivery Address

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address if your order has not yet been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange the next steps. Additional postage costs may apply if the order needs to be sent again.

Damaged Orders

If your order arrives damaged, please contact us at chelp@charmify-shop.com with your order number and photos of the item and packaging.

We will resolve the issue in accordance with our Returns & Refund Policy and the Australian Consumer Law.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: chelp@charmify-shop.com